Refund & Cancellation Policy
1. Try before you buy
BillKosh comes with a full live demo at demo.billkosh.in, so you can check every feature before paying. Because the licence includes the complete source code, which cannot be “returned” once downloaded, refunds are limited to the situations below.
2. When you get a full refund
- It does not work and we cannot fix it. If BillKosh cannot be installed or does not work as described on hosting that meets the published requirements (PHP 8.2+ and MySQL), tell us within 7 days of delivery. If our support team cannot resolve the problem within 7 days of your report, we refund the licence in full.
- Duplicate payment. If you were charged twice for the same order, the extra payment is refunded in full.
- Payment taken but not delivered. If your payment succeeded but we could not deliver the product within the time promised in our Delivery Policy, you may choose a full refund.
- Failed transaction. If money left your account but the payment failed, it is normally reversed automatically by the bank or payment partner within 5–7 business days. If it is not, contact us and we will help trace it.
3. When refunds are not given
- Change of mind after the source code has been delivered and the problem is not a defect.
- Requests made more than 7 days after delivery.
- Problems caused by hosting that does not meet the published requirements, or by changes you made to the source code.
- Support and extended support periods that have already started.
4. Cancelling an order
- Licence: you can cancel for a full refund before the download link has been delivered. Once delivered, section 2 applies.
- Installation service (₹1,499): cancel any time before installation work begins for a full refund. Once work has started, it is not refundable.
- Extended support (₹999/yr): cancel within 7 days of purchase if you have not yet used it, for a full refund.
- Managed hosting (monthly): cancel any time and it will not renew. The current paid month is not refunded, and we will hand over your data and a copy of your installation on request.
5. How to request a refund or cancellation
Email info@agnitus.in with the subject “Refund request” (or WhatsApp +91 98742 30302) and include your order or invoice number, the payment reference and the reason. We reply within 2 business days.
6. How and when refunds are paid
Approved refunds are sent to the original payment method (card, UPI, net banking or wallet) within 5–7 business days of approval. Your bank may take a few more days to show the credit. Where we issued a GST invoice, we also issue a matching credit note. When a licence is refunded, the licence ends and you must delete your copy of the software.
7. Contact
Agnitus Infotech LLP, Ranganiapara, Satsang Bhawan Bye Lane, Opp. Biranchilal Dharamsala, Asansol, Bardhaman, West Bengal 713303 · info@agnitus.in · +91 98742 30302. See also our Terms & Conditions.